Support

<p>Depending on the required database, it is important to first complete the upgrade to a Pro6PP 'Large', 'Development Agency' or 'Special' subscription. <br> The download links are visible after logging in to the <a href='https://cms.pro6pp.nl'>Pro6PP CMS</a>, then choose 'Subscription Details' The available download links will appear on the right-hand side. New data will be published and new database downloads will be made available on the first day of the month. the same way to easily automate monthly updates</p>

<ul><li>Standard databases only consist of zip code, address and geo-data.</li><li>Customized databases only consist of zip code, address and geo-data and are specifically tailored for a customer in terms of content and data format.</li><li>Specials are databases where additional data sources are used to create databases.</li></ul>

<p>The current v1 API version has been around for almost 10 years and has been kept backwards compatible. We want to further expand our services alongside the Netherlands and Belgian data. In order to be able to open up to "the whole world" in an API and to continue to be able to offer entire country-specific features, adjustments are required that do not remain backwards compatible with v1. The moment we make the v2 API public, we will also publish an upgrade strategy. We will certainly continue to support the v1 API for several more years.</p>

Doordat er nieuwe landen worden toegeveogd aan de v2 api op een reguliere basis worden release dates gegeven per land. Hieronder is een tafel met de verwachte release dates: <br><br> <table><tbody><tr><td>•Nederland</td><td>2021 Q2</td></tr><tr><td>•België</td><td>2021 Q2</td></tr><tr><td>•Luxembourgh</td><td>2021 Q3</td></tr><tr><td>•Frankrijk</td><td>2021 Q3</td></tr><tr><td>•Duitsland</td><td>2022</td></tr></tbody></table> <br>Voordat een land gereleased wordt kan deze gebruikt worden in de BETA fase. Zie de <a href="https://pro6pp.nl/docs/v2/redoc"> documentatie </a> voor meer informatie.

<p>Pro6PP provides geographic information via an API (web service) and downloadable databases for offline use. For the Netherlands and neighboring countries. We are often used in web shops for address validation, finding a store near you or for calculating travel time and distance between addresses for transport companies.</p>

<p>It often happens that a zip code such as 6645 AH falls into two streets: Notary Stephanus Roesstraat (2..18) and Notenboomgaard (7..21). <br>In these cases the house number (and possibly the house number addition) is decisive. So make sure that the 'streetnumber' parameter is included. <a href="https://pro6pp.nl/developers/autocomplete">More information</a></p>

<p>In 2008, 6PP was created as an open-source project. The number of users, including many companies, grew rapidly. With Pro6PP, d-centralize meets the demand for support and improvement of the 6PP database.</p>

<p>With a 'specials' <a href="/en/prices"> subscription</a>, special databases are also available for download. In these specials, various data sources are merged.</p><p>Refresh frequency of the database(s) below is at least every six months, at most once per month.</p><p> Zip code distance table (also called Drive Time Matrix) is available at the zip code numbers level. Each line contains a 'from' and 'to' zip code with the shortest distance between them (in meters, rounded to 100 m), calculated from the center coordinates of a zip code area. The duration indication (per passenger car) is displayed in minutes: <a href="https://api.pro6pp.nl/static/sample/download_be_dtm_sample.zip"> download_be_dtm_sample.zip</a> (sample).</p> <pre><code>from_be_fourpp,to_be_fourpp,distance,duration 2000,2000,0,0 2000,4000,123711,79</code></pre>

<p>De Unicode CSV bestanden zijn eenvoudig te importeren in een eigen database of direct te openen in Excel. <br> De maandelijkse updates zijn eenvoudig te verwerken, de download link blijft gelijk. </><p>Waar mogelijk wordt de Nederlandse schrijfwijze gebruikt. </p><p> Een lijst met viercijferige postcodes in België: <a href=" https://api.pro6pp.nl/static/sample/download_be_fourpp_sample.zip"> download_be_fourpp.zip</a> (sample). </p> <pre><code>country,region_nl,region_fr,province_nl,province_fr,municipality_nl,municipality_fr,cities_nl,cities_fr,be_fourpp,lat,lng\nBE,Wallonië,Wallonie,Luik,Liège,Dison,Dison,Dison,Dison,4820,50.61007,5.85161\nBE,Wallonië,Wallonie,Luik,Liège,Dison,Dison,Andrimont,Andrimont,4821,50.60808,5.87544\nBE,Wallonië,Wallonie,Luik,Liège,Limburg,Limbourg,Gulke,Goé,4834,50.60453,5.95886\nBE,Wallonië,Wallonie,Luik,Liège,Weismes,Waimes,Faymonville;Robertville;Sourbrodt;Weismes,Faymonville;Robertville;Sourbrodt;Waimes,4950,50.42941,6.11839</code></pre> <p>Een lijst met straten en aanverwante gegevens: <a href=" https://api.pro6pp.nl/static/sample/download_be_streets_sample.zip"> download_be_streets.zip</a> (sample).</p> <pre><code>country,region_nl,region_fr,province_nl,province_fr,municipality_nl,municipality_fr,city_nl,city_fr,postcode,street_nl,street_fr,streetnumbers,lat,lng\nBE,Vlaanderen,Flandre,Antwerpen,Anvers,Antwerpen,Antwerpen,,,2000,Terninckgang,,1-3;2-4;8-12;7-13,51.21125,4.40357\nBE,Vlaanderen,Flandre,Antwerpen,Anvers,Antwerpen,Antwerpen,,,2000,Terninckstraat,,2-20;30;34;40;1-21,51.21185,4.40308\nBE,Vlaanderen,Flandre,Antwerpen,Anvers,Antwerpen,Antwerpen,,,2000,Theaterplein,,1,51.21583,4.4099\n</code></pre><p>Een lijst met straten, huisnummers en aanverwante gegevens: <a href="https://api.pro6pp.nl/static/sample/download_be_full_streetnumbers_sample.zip">download_be_full_streetnumbers.zip</a> (sample).</p><pre><code>country,region_nl,region_fr,province_nl,province_fr,municipality_nl,municipality_fr,city_nl,city_fr,postcode,street_nl,street_fr,streetnumber,streetnumber_additions,lat,lng\nBE,Brussel,Bruxelles,Brussel,Bruxelles,Watermaal-Bosvoorde,Watermael-Boitsfort,1170,A.Payfa-Fosseprezplein,Place A. Payfa-Fosseprez,4,50.7990221115527,4.4175475264989\nBE,Brussel,Bruxelles,Brussel,Bruxelles,Watermaal-Bosvoorde,Watermael-Boitsfort,1170,A. Payfa-Fosseprezplein,Place A. Payfa-Fosseprez,12,50.7985364125201,4.41815696277122\nBE,Brussel,Bruxelles,Brussel,Bruxelles,Watermaal-Bosvoorde,Watermael-Boitsfort,1170,A. Payfa-Fosseprezplein,Place A. Payfa-Fosseprez,10,50.7989049266028,4.4182992040759</code></pre>

<p>Vanaf het 'development agency' <a href="/prijzen">abonnement</a> zijn extra databases verkrijgbaar als download. Het gaat meestal om een afwijkend formaat, extra data of een ander formaat dan CSV zoals aangeboden bij de standaard downloads. <br> Indien de gewenste download nog niet beschikbaar is in onderstaande lijst kan deze worden <a href="/ondersteuning">aangevraagd</a>. Afhankelijk van de werkzaamheden kan een eenmalige meerprijs worden gerekend voor de opzet. </p><p> Postcode gegevens in het formaat van programma <b>EurIncass</b>: <a href=" https://api.pro6pp.nl/static/sample/download_custom_EurIncass_sample.zip"> download_custom_EurIncass.zip</a> (sample).</p> <pre><code>1011SP00023100261Amsterdam Nieuwe Herengracht\n1011SR10000200040Amsterdam Anne Frankstraat\n1011ST10004200074Amsterdam Anne Frankstraat</code></pre> <p>Ook zijn er downloads beschikbaar welke compatible zijn met bepaalde formaten uitgeleverd door andere leveranciers, zoals <b>cendris.nl</b>, de PCTR (postcodetabel op reeksniveau) en de PCTP (postcodetabel op huisnummerniveau) <a href="https://api.pro6pp.nl/static/sample/download_custom_cendris_sample.zip"> download_custom_cendris.zip</a> (sample) en <b>postcode.nl</b> <a href=" https://api.pro6pp.nl/static/sample/download_custom_fixed_length_sample.zip"> download_custom_fixed_length_sample.zip</a> (sample).</p>

<p>The Unicode CSV files can easily be imported into your own database or opened directly in Excel. <br> The monthly updates are easy to process, the download link remains the same. <br> Our standard list of zip codes with house number ranges in the Netherlands: <a href=" https://api.pro6pp.nl/static/sample/download_nl_sixpp_sample.zip> download_nl_sixpp.zip</a> (sample).</p> <pre><code>province,municipality,city,areacode,nl_sixpp,street,streetnumbers,lat,lng Noord-Holland,Amsterdam,Amsterdam,020,1011EW,Koningsstraat,10;24-54,52.37246,4.90143 Noord-Holland,Amsterdam,Amsterdam,020,1011EX,Korte Koningsstraat,3-21,52.37189,4.90285</code></pre> <p>For accurate applications also available with unique location per house number: <a href=" https://api.pro6pp.nl/static/sample/download_nl_sixpp_streetnumbers_utf8_sample.zip"> download_nl_sixpp_streetnumbers.zip</a> (sample).</p> <pre><code>province,municipality,city,nl_sixpp,street,streetnumber,lat,lng Noord-Holland,Amsterdam,Amsterdam,1011CC,Oude Waal,33,52.3724578,4.9047247 Noord-Holland,Amsterdam,Amsterdam,1011CC,Oude Waal,35,52.3723953,4.9048282 Noord-Holland,Amsterdam,Amsterdam,1011CD,Oude Waal,36,52.3723686,4.9048872</code></pre> <p>Postcode data including house number additions: <a href=" https://api.pro6pp.nl/static/sample/download_nl_sixpp_full_streetnumbers_utf8_sample.zip"> download_nl_sixpp_full_streetnumbers_utf8.zip</a> (sample).</p> <pre><code>province,municipality,city,nl_sixpp,street,streetnumber,streetnumber_additions,lat,lng Noord-Holland,Amsterdam,Amsterdam,1011AN,Prins Hendrikkade,127,E,52.3739151,4.9050466 Noord-Holland,Amsterdam,Amsterdam,1011AN,Prins Hendrikkade,127,F,52.373906,4.905032 Noord-Holland,Amsterdam,Amsterdam,1011AP,Prins Hendrikkade,130,,52.3738803,4.9053407</code></pre><p>List with four-digit zip codes in the Netherlands: <a href=" https://api.pro6pp.nl/static/sample/download_nl_fourpp_sample.zip"> download_nl_fourpp.zip</a> (sample).</p> <pre><code>country,province,municipality,city,nl_fourpp,lat,lng NL,Noord-Holland,Amsterdam,Amsterdam,1011,52.37094,4.90339 NL,Noord-Holland,Amsterdam,Amsterdam,1012,52.37307,4.89472</code></pre> <p>List of places, area code and coordinates in the Netherlands: <a href=" https://api.pro6pp.nl/static/sample/download_nl_city_sample.zip">download_nl_city.zip</a> (sample). </p><pre><code>country,province,municipality,city,areacode,lat,lng NL,Drenthe,Aa en Hunze,Annen,0592,53.0571,6.72234 NL,Drenthe,Aa en Hunze,Annerveenschekanaal,0598,53.08383,6.79112</code></pre> <p>List with all sixpps in the Netherlands: <a href="https://api.pro6pp.nl/static/sample/download_nl_sixpp_sample.zip"> download_nl_sixpp.zip</a> (sample). </p><pre><code>province,municipality,city,areacode,nl_sixpp,street,street_nen5825,streetnumbers,lat,lng Noord-Holland,Amsterdam,Amsterdam,020,1011AB,De Ruijterkade,De Ruijterkade,106;110-112;120;124;105-107;113,52.37776,4.9056 Noord-Holland,Amsterdam,Amsterdam,020,1011AC,De Ruijterkade,De Ruijterkade,128;140-154;125-127;139;143;147-151,52.3774,4.90847 Noord-Holland,Amsterdam,Amsterdam,020,1011AD,Oosterdokskade,Oosterdokskade,1-3,52.37682,4.90449</code></pre></p> <p>Minimalist list with all sixpps in the Netherlands: <a href="https://api.pro6pp.nl/static/sample/download_nl_sixpp_minimal_sample.zip"> download_nl_sixpp_minimal.zip</a> (sample). </p><pre><code>city,nl_sixpp,street Amsterdam,1011AB,De Ruijterkade Amsterdam,1011AC,De Ruijterkade Amsterdam,1011AC,Oosterdokskade</code></pre></p>

<p>De Unicode CSV-bestanden zijn eenvoudig te openen in Excel of the importeren in een eigen database. <br> De maandelijkse updates zijn eenvoudig te verwerken, de downloadlink blijft gelijk. <br> Onze lijst met straten en locatie in Duitsland: <a href="https://api.pro6pp.nl/static/sample/de_custom_street_coordinates_sample.zip">de_custom_street_coordinates_sample.zip</a> (sample).</p> <pre><code>bundesland,landkreis,settlement,street,lat,lng\nBerlin,,Berlin,Gartenstadtweg,52.4105,13.56495\nBerlin,,Berlin,Nickisch-Rosenegk-Straße,52.43476,13.20821</code></pre><p> Voor meer details is ook een locatie per huisnummer beschikbaar: <a href=" https://api.pro6pp.nl/static/sample/download_de_streetnumbers_sample.zip"> download_de_streetnumbers_sample.zip</a>(sample).</p><pre><code>country,bundesland,landkreis,city,postcode,street,streetnumber,streetnumber_additions,lat,lng\nDE,Berlin,,Berlin,13156,Waldemarstraße,23,,52.5875076,13.4080313\nDE,Berlin,,Berlin,13156,Waldemarstraße,24,A;B,52.587636,13.4090768\nDE,Berlin,,Berlin,13156,Waldemarstraße,25,,52.5876154,13.4078371</code></pre><p>Plaatsnamen met locatie: <a href="https://api.pro6pp.nl/static/sample/de_custom_settlement_coordinates_sample.zip">de_custom_settlement_coordinates_sample.zip</a>(sample).</p><pre><code>bundesland,landkreis,settlement,lat,lng\nBerlin,,Berlin,52.49934,13.40208</code></pre>

<p>The Unicode CSV files can easily be imported into your own database or opened directly in Excel. <br> The monthly updates are easy to process, the download link remains the same. <br> List of fourpps within Luxembourg: <a href="https://api.pro6pp.nl/static/sample/download_lu_fourpp_sample.zip"> download_lu_fourpp_sample.zip</a> (sample).</p> <pre><code>country,fourpp,city,lat,lng LU,1111,Luxembourg,49.60102000000000,6.11657000000000 LU,1112,Luxembourg,49.59758000000000,6.12106000000000 LU,1113,Luxembourg,49.61634000000000,6.17435000000000</code></pre> <br> List of cities within Luxembourg: <a href="https://api.pro6pp.nl/static/sample/download_lu_city_sample.zip"> download_lu_city_sample.zip</a> (sample).</p> <pre><code>country,city,lat,lng LU,Luxembourg,49.61101000000000,6.13044000000000</code></pre> <p> <br> List of streets within Luxembourg: <a href="https://api.pro6pp.nl/static/sample/download_lu_streets_sample.zip"> download_lu_streets_sample.zip</a> (sample).</p> <pre><code>country,fourpps,city,street,streetnumbers,lat,lng LU,2181,Luxembourg,Rue George C. Marshall,2-8;1-9,49.60401000000000,6.13830000000000 LU,1815,Luxembourg,Rue d'Itzig,182-190;200-212;252-278;199-213;243;247-281,49.59727000000000,6.15219000000000</code></pre> </p> <p> <br> List of all streetnumbers within Luxembourg: <a href="https://api.pro6pp.nl/static/sample/download_lu_full_streetnumbers_sample.zip"> download_lu_full_streetnumbers_sample.zip</a> (sample).</p> <pre><code>country,fourpp,city,street,streetnumber,streetnumber_additions,lat,lng LU,1219,Luxembourg,Rue Beaumont,21,,49.61295392154785,6.12845407438161 LU,1219,Luxembourg,Rue Beaumont,17,,49.61292192564706,6.12878145995204</code></pre> </p>

<p>If an address is missing in the Pro6PP database, it is possible to add it to Pro6PP yourself. This also makes the address directly available via the API.</p><p>This can be done manually by logging in to the <a href="https://cms.pro6pp.nl">CMS</a>, click on 'details' of your subscription, see the option for 'own additions' on the right-hand side of the screen. </p><p> Any automated addition is also possible. More information about the <a href="/en/demo/feedback">feedback</a> method. When the zip code is added in the normal sources, it will be given priority over the own addition.</p>

<p>Every 1st day of the month new data is published and new database downloads are made available.</p>

<p>Met een 'specials' <a href="/prijzen">abonnement</a> zijn ook speciale databases verkrijgbaar als download. In deze specials worden diverse databronnen samengevoegd. <br> Verversingsfrequentie van deze databases is ten minste per half jaar, ten hoogste per maand. </p><p> Een postcode afstandstabel (ook wel Drive Time Matrix genoemd) is beschikbaar op niveau van de postcode cijfers. Elke regel bevat een 'van' en 'naar' postcode met daartussen de korste afstand (in meters, afgerond op 100m), berekend vanaf de centrumcoordinaten van een postcodegebied. De tijdsduurindicatie (per personenauto) wordt weergegeven in minuten: <a href="https://api.pro6pp.nl/static/sample/download_nl_dtm_4pp_sample.zip"> download_nl_dtm_4pp_sample.zip</a> (sample).</p> <pre><code>from_4pp,to_4pp,distance,duration\n1000,1921,35800,26\n1000,1930,45800,34\n1000,1931,46200,35</code></pre> <p>Er is ook een nauwkeurigere tabel beschikbaar, op basis van 6PP. Vanwege de grootte van de tabel zijn enkel postcodes opgenomen die niet verder dan 5km (via de weg) van elkaar af liggen. Gebruik voor grotere afstanden de bovenstaande 4PP tabel. <a href="https://api.pro6pp.nl/static/sample/download_nl_dtm_6pp_sample.zip"> download_nl_dtm_6pp_sample.zip</a> (sample).</p> <pre><code>from_6pp,to_6pp,distance,duration\n1011AB,1011AC,182,0\n1011AB,1011AD,784,2\n1011AB,1011AE,680,1\n1011AB,1011AG,996,2\n1011AB,1011AH,1043,3</code></pre> <p>Een tabel met postcodes en bijbehorende buurtcode, buurtnaam en wijkcode <a href="https://api.pro6pp.nl/static/sample/download_nl_sixpp_cbs_buurt_utf8_sample.zip"> download_nl_sixpp_cbs_buurt_utf8_sample.zip</a> (sample).</p> <pre><code>nl_sixpp,cbs_buurtcode,cbs_buurtnaam,cbs_wijkcode,cbs_wijknaam,municipality_code,municipality\n1015DT,03630002,Grachtengordel-West,036300,Stadsdeel Centrum,0363,Amsterdam\n1015DV,03630006,Jordaan,036300,Stadsdeel Centrum,0363,Amsterdam</code></pre> <p>Een tabel met postcodes en bijbehorende gebruiksdoelen (industrie, wonen, logies e.d.), RIN (identificatienummer van bedrijventerrein), en de naam van het bedrijventerrein (indien gebruiksdoel industrie is) <a href=" https://api.pro6pp.nl/static/sample/download_nl_sixpp_streetnumbers_gebruiksfunctie_utf8_sample.zip"> download_nl_sixpp_streetnumbers_gebruiksfunctie_utf8_sample.zip</a> (sample).</p> <pre><code>province,municipality,city,nl_sixpp,street,streetnumber,lat,lng,gebruiksdoel,rin,industrial_area\nNoord-Brabant,Veldhoven,Veldhoven,5504PD,Runstraat,45,51.398751,5.413131,industriefunctie,1234,De Run\nNoord-Brabant,Veldhoven,Veldhoven,5504PD,Runstraat,47,51.3985165,5.4134184,woonfunctie,,,\nNoord-Brabant,Veldhoven,Veldhoven,5504PE,Runstraat,40,51.398608,5.4120003,logiesfunctie,,,</code></pre>

<p>From 1 May 2019 we will receive payments on the account of our payment processor: Stichting Mollie Payments. It may use one of the following bank accounts: NL53ABNA0627535577, NL70DEUT0265262313.</p>

<p>Het is belangrijk om bij overboekingen het unieke betalingskenmerk (ziet er uit als: <b>RF12-1234-1234-1234</b>) in te vullen bij het mededelingen of opmerkingenveld. Dit maakt automatische verwerking van bankbetalingen mogelijk. Zit er een fout in of ontbreekt dat kenmerk, dan wordt het bedrag automatisch naar je teruggestort en dient een nieuwe poging gedaan te worden. Gebruik van het ordernummer bij omschrijving heeft helaas geen toegevoegde waarde.</p>

<p>The payment term on the PDF invoice is aligned with the remaining duration of the subscription in order to guarantee continuity. When a subscription is already expired, the default 30 day payment period is enforced. The subscription will be activated after the payment is processed. During the payment process of our payment service provider Mollie, a payment term of several months is shown. This date is further into the future as the payment date on the invoice. The payment date on the invoice is leading. The reason for the longer payment term for Mollie is for making sure payments still get processed when the invoice payment date has passed. When a payment is received after the term our payment service provider set, the amount is transfered back to you without processing.</p>

<p>It may take up to 7 days for a direct debit to be processed. You receive a noticiation of a failed or successful attempt.</p>

<p>Your bank details can be adjusted in the <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>. After logging in you will see your account properties on the right. Click on "change" here and adjust the 3 fields "Account holder name", "Account number" and "BIC". Then click on "Apply". The new bank account will be used for the next direct debit.</p>

<p>You can change your data in the <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>. After logging in, you will see "Properties" in your account. Click on "change" here and adjust the required data here. Then click on "Apply".</p>

<p>During the extension process you will be asked for an (optional) own purchase order which then will be added to the invoice. If a subscription is already running and needs to be adjusted for the next invoice, the extension must be repeated in the <a href="https://cms.pro6pp.nl"> Pro6PP CMS</a>.</p>

<p>ndien de verlenging van het abonnement niet op tijd is voltooid wordt de auth_key gepauzeerd. Via de postcode API worden er dan geen aanvragen meer geaccepteerd. Dit komt voor wanneer een betaling niet op tijd bij ons binnen is. Om deze situaties snel te kunnen verhelpen -vooral in het weekeinde wanneer de helpdesk niet bereikbaar is- is er de mogelijkheid via het <a href='https://cms.pro6pp.nl'>Pro6PP CMS</a> een <b>nood verlenging</b> aan te vragen waardoor het abonnement direct weer voor een aantal dagen wordt geactiveerd. Deze functionaliteit is voor iedere gebruiker eens per 6 maanden beschikbaar.</p>

<p>A website is defined by one domain name. webshopA.com and webshopB.com are counted as 2 different websites, unless webshopB.com and webshopA.com contain the same content. Such an alias may collectively count as one website. This is subscription 'Webshop' or 'Standard' if the website is not a webshop. </p><p> More subdomains where the websites do not contain the same content fall under the application definition and therefore the 'Large' subscription. </p><p> An application can be an offline application with an unlimited number of installations at customers. When 2 different software titles are supplied, "product A" and "product B" this counts as 2. The number of installations is not important. Be it one web server which, for example, hosts multiple web stores. For large SaaS installations (> 1 server) contact for pricing information.

<p>No, the situation for using a trial subscription and the subsequent renewal does not entail any technical changes. The auth_key already obtained is 'charged' and lasts for a while.</p>

<p>By logging in to the <a href="https://cms.pro6pp.nl"> Pro6PP CMS</a>. The required login details have already been provided by email during the registration of the trial account. Within the CMS, under the 'Overview' heading current subscriptions shown Click on the 'Extend' button of the relevant subscription Select the desired subscription type While going through the steps you will be asked for your billing address, the desired payment method and after the last step you will receive the invoice by email. mail will be sent. </p><p> An expired subscription can always be reactivated at a later time after payment, the auth_key remains unchanged.</p>

<p>30 days before the expiration of a (trial) subscription, a reminder is sent by email. Without taking any action, the subscription will expire automatically after this period, there are no further obligations.</p>Please note: <ul><li>when payment method SEPA direct debit is chosen, no reminder email will be sent but a new invoice will be sent annually and the service will be sent automatically extended until the authorization via the <a href="https://cms.pro6pp.nl">Pro6PP CMS</a> is withdrawn.</li><li>if payment is made by bank transfer, allow for a processing period of a few working days.</li></ul>

<p>We do our utmost to fully comply with the new guidelines. As far as we know, we comply with this. </p><p> See also our <a href="/en/privacy">privacy policy</a>.</p>

<p>Ga naar <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>, klik op 'Wachtwoord vergeten?'. Voer uw email adres in en ontvang een nieuw wachtwoord per email. <br>Hierna moet de login weer werken.<br>Mocht u geen nieuw wachtwoord ontvangen per email en het mailtje zit ook niet in de spam folder, dan is het login email adres mogelijk onjuist. Neem dan contact op met de Pro6PP helpdesk.</p>

<p>Yes you can. Though it is still important to purchase an annual subscription, since we currently do not support one-off purchases. <br> Paying as a one-off payment (for example with iDeal or a bank transfer) does not automatically extend the subscription to a year. <br> Perhaps you don't need it, but you can also use this to download updates for a year.</p>

<p>On request, Pro6PP grants a free GDRP processor agreement for all paid accounts. Should it be necessary to sign an own / alternative processor agreement, we also want to examine and sign (if acceptable) for the 'special' accounts.</p>

<p>Yes, a step higher is possible at any time and always works to your advantage. That means: now taking out a standard subscription for 12 months, and wanting to switch to a 'large' subscription in 1 month gives immediate access to the possibilities of this new 'large' subscription at the time of upgrading. Like every extension, a 12-month duration is added (after upgrading, there are 23 months left).</p>

<p>U kunt uw abonnement opzeggen in het <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>. Selecteer <i>details</i> van het abonnement en klik de <i>annuleren</i> knop. Het abonnement wordt niet meer verlengd. Het abonnement blijft actief voor de tijd die het nog tegoed heeft.</p>

<p>We can help you more efficiently by working asynchronously. You can ask questions 24 hours a day, answer as well. We try to answer questions within one working day. The advantage of email is that most questions can be answered directly by either an administrative employee or a technician. We can quietly think about a solution without having to wait on the phone. In addition, you can arrange more for yourself via the <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>.</p>

<p>Yes. But beware, the input parameters and output can still change until the Beta label is gone. During this period it is also the chance to make the desired changes known.</p>

<p>Er is via het <a href="https://cms.pro6pp.nl">Pro6PP CMS</a> een beveiliging op domein of IP ingesteld. Normaal gesproken stuurt een webbrowser de <b>Referer</b> header met elk API verzoek mee. Dit mechanisme werkt prima wanneer Pro6PP wordt gebruikt vanuit JavaScript op een webpagina. Dan is de 'referer' namelijk de URL van die webpagina. Wanneer een Pro6PP URL direct opgeroepen wordt vanuit de browser (https://api.pro6pp.nl/v1/...) of server side script dan wordt deze aanvraag geblokkeerd. <br> Er is nog een situatie waar de header niet wordt meegezonden. Wanneer de webpagina op een HTTPS adres staat en de Pro6PP API wordt aangeroepen op de standaard HTTP URL. Gebruik in dat geval de <a href="/ondersteuning/werkt-pro6pp-met-een-beveiligde-https-verbinding">beveiligde HTTPS URL van Pro6PP</a>. <br> Tijdens lokale softwareontwikkeling is het daarom handig om het <i>localhost</i> domein toe te voegen, of de beveiliging tijdelijk helemaal uit te schakelen. Stel dit in via het <a href="https://cms.pro6pp.nl">Pro6PP CMS</a>, kies <i>details</i> van je abonnement, daarna <i>wijzigen</i>. Hierna kunnen de beveilingsinstellingen aangepast worden.</p>

<p>Usually one zip code includes one street. With the exceptions, multiple streets are returned, such as 2987 XS. In that case, a house number must be given so that the street can be clearly marked or the user itself can make a choice from the streets shown.</p>

<p>The Javascript examples often use the jQuery library. To integrate Pro6PP into a website that also uses other Javascript libraries (such as Prototype, MooTools or YUI) it is advisable to follow the jQuery documentation on <a href="http://docs.jquery.com/Using_jQuery_with_Other_Libraries">conflicts</a>.</p>

<p>Because api.pro6pp.nl is hosted in Google Cloud and SNI TLS is common there, support for some old browsers will be abolished. </p> <p> In particular, users of Internet Explorer 6 and Windows XP may experience problems with this.</p><p>To provide a secure API connection with broad browser support, it is possible to connect to <a href="https://proxy.pro6pp.nl"> our proxy service</a> instead of <a href="https://api.pro6pp.nl">the API</a> for requests. <br> Use of this service is possible from Pro6PP "development agency" subscriptions.</p><p>This server is a proxy that passes all requests to api.pro6pp.nl. As a result, the response time is a bit slower than if you were to communicate directly with api.pro6pp.nl.</p>

<p>An independent party provides continuous monitoring of the API: <a href="https://status.pro6pp.nl"> status.pro6pp.nl</a>. Here you can see if the postcode API is online or not. Pro6PP employees are automatically informed of any disruptions.</p>

<p>Some large CSV files contain too many lines for Microsoft Excel to read. This may be the case with versions older than 2007. An upgrade from Microsoft Excel to version 2007 or higher offers a solution. Alternatively, we recommend the Open source office package <a href="https://www.libreoffice.org">LibreOffice</a>.</p>

<p>The Pro6PP web service is hosted in the cloud. That means that no fixed server with a fixed IP is designated for hosting. There are, however, some IP series from which api.pro6pp.nl is served. The current list of IP series is available at: <a href="https://support.google.com/a/answer/60764?hl=en "> https://support.google.com/a/answer/60764?hl=en</a> </p><p>Recently we added the possibility of a proxy server with a fixed IP especially for companies with a strict firewall policy. See another item for detailed information.</p>

The step-by-step plan below may solve the problems and make Pro6PP work on your website or in your app. <ol><li>Check if the auth_key (your Pro6PP subscription key) is still active by logging in to the Pro6PP CMS. You may need to renew the subscription so that the key is activated again.</li> <li>You have already taken note of the step-by-step integration examples such as this <a href="https://www.pro6pp.nl/demo/autocomplete/guide">example</a></li> <li>If you try to do the integration on a website: check if you see JavaScript errors in the web browser console. These must first be resolved.</li></ol> <p>Please contact support to be further assisted if the above steps have not resolved your issue.</p>

<p>De CSV bestanden zijn te downloaden als unicode formaat. Dit om het openen in Microsoft Excel makkelijk te maken.</p><p> Let ook op de scheidingsteken: komma (,) en de tekstindicator een aanhalingsteken (") tijdens het inlezen van het CSV bestand, anders kunnen comma's in de data problemen opleveren. Iedere " in de inhoud wordt volgens <a href=" https://stackoverflow.com/questions/17808511/properly-escape-a-double-quote-in-csv ">conventie</a> voorzien van een extra dubbel-quote ("). </p><p> Meer informatie over inlezen met scheidingstekens in Microsoft Excel: <a href="https://support.office.com/nl-nl/article/wizard-tekst-importeren-c5b02af6-fda1-4440-899f-f78bafe41857"> https://support.office.com/nl-nl/article/wizard-tekst-importeren-c5b02af6-fda1-4440-899f-f78bafe41857</a> <br> Voor een PHP code voorbeeld, zie: <a href="https://www.pro6pp.nl/demo/download/usage"> https://www.pro6pp.nl/demo/download/usage</a> <br> Voor een C# library, zie: <a href=" https://github.com/phatcher/CsvReader">https://github.com/phatcher/CsvReader</a> </p><p>Het is verstandig om bij het inlezen van de CSV's niet de kolom positie als referentie te gebruiken maar de kolom naam zoals gegeven op de eerste regel in elk CSV bestand. Het kan voor komen dat er extra data in de vorm van nieuwe kolommen wordt toegevoegd, vandaar.</p><p>We proberen ten aller tijde te voorkomen dat er kolommen hernoemd of verwijderd te zullen worden.

<p>If it is necessary to use a fixed IP address for API access, due to firewall restrictions, then that is possible from Pro6PP 'development agency' subscriptions. In that case, use proxy.pro6pp.nl (188.166.16.67) instead of api.pro6pp.nl for API requests, it works on both http and https. </p><p>This server is a proxy that passes all requests to api.pro6pp.nl, which makes the response time a bit slower than when directly with api.pro6pp.nl would be communicated.</p>

<p>Bij elke Pro6PP webservice oproep dient de persoonlijke auth_key meegestuurd te worden. Wanneer Pro6PP gebruikt wordt binnen een applicatie of (server side) website is de auth_key niet zichtbaar. Maar wanneer vanaf de client-side een webservice oproep naar Pro6PP gedaan wordt (b.v. met Javascript) is de auth_key zichtbaar. Om ervoor te zorgen dat een 'gestolen' auth_key niet werkt op een andere website kan een auth_key worden gekoppeld aan een specifiek domein of IP adres. Dit domein of IP kan worden ingesteld via het <a href="http://cms.pro6pp.nl/cms"> Pro6PP CMS</a>. Het is mogelijk meerdere domeinen / IP adressen in te vullen, zodat de auth_key werkt op de 'live server' en in een eventuele testomgeving (b.v. <i>mydomain.nl; 192.168.1.1</i>).</p>

<p>The web service can be accessed with both HTTP and HTTPS. Web shops often take the order from a secure environment. A web browser can block communication to an external server if it would run via an unsecured (HTTP) connection. <br> Use the basic URL for this: <a href="https://api.pro6pp.nl"> https://api.pro6pp.nl</a> instead of the usual: <a href="http://api.pro6pp.nl"> http://api.pro6pp.nl</a></p>

<p>We currently only supply CSV downloads. However, it's possible to import these files into a database. For example, phpMyAdmin can import from CSV into a database. phpMyAdmin might not read our CSV format correctly. Our CSV files are minimally quoted, that means that a value will be (double) quoted when the value itself contains a comma to prevent conflicts with the CSV field seperator, which is also a comma. You can use Excel or LibreOffice to import our CSV file and export as CSV where where values are always doublequoted.</p>

<p>We're already deploying German datasets through regular channels. The API will be only be available on our version 2 API endpoints. Currently still in beta. However, you can start using it right away if you don't mind documentation and examples are still not on par with the Dutch and Belgian ones. There's an example <a href="https://api.pro6pp.nl/static/world_frontend/index.html">frontend implementation</a> and the <a href="https://api.pro6pp.nl/v2/ui">API documentation</a> explorer.</p>

<p>Om je te helpen het probleem te debuggen, hebben we de volgende informatie nodig: \n <ul><li>De volledige URL van de API die je probeert aan te roepen </li><li>Alle parameteres die je verzend en de waardes</li></ul> Als u die informatie samen met een beschrijving van wat u wilt bereiken naar ons e-mailadres voor technische ondersteuning stuurt, kunnen we u helpen zonder dit als vervolgvraag te stellen. </p>